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  • from where do where do you operate?
    rachel james operates out of Montreal, Quebec!
  • what is 'made to order'?
    if an item is being 'made to order' (indicated in the item description), it means the original piece has sold, and new orders for the item will be made as I go/receive orders!
  • do you accept returns/exchanges?
    yes, I am all about customer service! if there is an issue with one of your purchases, simply email me at and I will get back to you within 48 hrs.
  • how do I contact your company if my question isn’t answered here?
    the easiest and most efficient way to contact me is through email (, where I aim to reply back within 48 hours.
  • do you allow refunds for a change of mind? if so, how long do customers have to contact you?"
    i am confident that you will love your sleepy sloth one-of-a-kind creation but, i understand that sometimes, life happens and you change your mind. you have 7 days for the date of delivery to contact me in the unlikely event you don’t love your piece!
  • is every piece unique?
    all of my pieces are one-of-a-kind creations, with the exception of prints/prints on clothing.
  • to where do you ship?
    i will try to accommodate shipping anywhere in the world depending on the size of your purchase. shipping options are available at the time of check out. some items, like large paintings, may require special packaging and special shipping arrangements. please keep this in mind when ordering. if you are commissioning a painting, shipping and delivery will be part of the consultative process.
  • how long does it take you to process an order before it is mailed out?
    items that are in stock will be processed within 2-5 business days. custom work will require more time. i will work with you on your design and adjust our processing time depending on the complexity of your order. if ordering a painting for a specific event and timeline, please remember that the painting process cannot be rushed and to order your commission work as early as possible!
  • how do you price your postage? do you provide tracking?
    prices are based on canada post shipping rates. a standard $5.00 handling fee may apply. tracking numbers will be included in your email confirmation.
  • are you eco-friendly?
    sleepy sloth shop recognizes the environmental impact of shipping and wasteful packaging. i am proud to do my part by decreasing the amount of packaging materiel waste and reducing our carbon footprint. i utilize biodegradable packaging materials and recyclable shipping products. i will not use oversize packaging, i do not double-box orders unless absolutely necessary and i will use minimal packing filler. thank you for helping me do our part in healing our planet.
  • do you deliver?
    i will consider delivery in the ottawa area for oversized items such as commission paintings. standard delivery rate in the NCR is $7.00. get in touch with me directly if you’d like to pick up your order instead, by emailing me at
  • what payment methods do you accept?
    i accept debit, credit and e-transfer. send me an email if you prefer to e-transfer.
  • do you offer certificates?
    yes! get in touch by emailing me at
  • what is a sleepy sloth ambassador and how can I become one?
    an ambassador is someone that loves my products and is not afraid to show it! i appreciate your business and want to show you just how much in the best way possible. visit my online store and make a purchase four separate times AND tag me on your social media accounts each time! as an ambassador, not only you will get a free t-shirt with a design of your choice as an expression of our gratitude but, you will also get 15% off future purchases. if you are interested in becoming a sleepy sloth ambassador, emsil me at or direct message me on instagram
  • how do i contact you?
    feel free to message me on social media, or send me an email at! i can't wait to hear from you!
  • can i leave a review?
    yes! there is a 'review' subpage under the 'about' page. i'd love to hear from you!
  • what if i like something that is sold out?
    it would be my pleasure to do a similar design or style for you, simply contact me at for a quote!
  • do you do customs?
    yes! if you can think of it, i can do it!!! i am capable of a variety of styles as well, contact me at
  • how do i commission you a piece?
    for a commissioned piece, email me for a quote at!
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